Terms & Conditions for Warranty Claims on Smart Devices

• For Apple products such as the iPhone 16 & 15 Series, MacBook, iPad, Apple Watch, and AirPods Pro (2nd generation), the standard 1-year Apple International Warranty applies. Nayon Telecom will assist in processing the claim, with no hidden fees involved.
• Buyers are advised to check the device's activation status and thoroughly inspect for any physical defects (such as scratches, color issues, or missing accessories) before leaving the store. Claims related to these issues will not be accepted afterward. Recording an unboxing video is recommended for proof.
• Recent global software and hardware issues affecting devices from various manufacturers must be addressed by the respective companies. Nayon Telecom cannot be held responsible for resolving such issues.
• Nayon Telecom does not cover any display, hardware, battery, or overheating issues that arise due to operating system updates.
• Verify that your phone is not blacklisted before purchasing.
• Note: Phones originating from the USA sales region might become blacklisted later. The purchase of such phones is entirely at the buyer's discretion, and Nayon Telecom discourages such purchases. If a phone becomes blacklisted, Nayon Telecom will not take responsibility.
• Samsung single SIM smartphones must be checked for blacklist status during purchase. These phones may also experience delayed software updates, which could result in issues. If a manual update is possible, Nayon Telecom will assist; otherwise, users must wait for future updates.
• Due to local network provider challenges, Google phones may occasionally encounter network issues. Please keep this in mind before purchasing, as Nayon Telecom will not be liable for any related problems.
• A 10-day warranty applies to visible defects for smartphones, tablets, and TVs (excluding Amazon tablets), except for display or software issues.
• A 1-year service warranty covers smartphones, tablets, and TVs, excluding parts or hardware. Repairs that don’t require part replacements are free of charge. If parts need to be replaced, the customer will bear the cost, while Nayon Telecom will cover installation. Service part availability will depend on the market.

Due to unforeseen circumstances like pandemics, warranty claim processing may take 3 to 45 working days.

Terms & Conditions for Accessories Warranty Claims

• To claim a warranty for accessories (e.g., smartwatches, AirPods, power adapters, cables, Bluetooth speakers) with official warranties, the box and warranty sticker must be kept. Warranty claim processing may take 3 to 45 working days.
• For non-warranty products, a 3-day warranty applies, excluding display, liquid damage, physical damage, or box damage.
• A 10-day repair warranty applies to Samsung watches, buds, and Apple accessories (like watches, AirPods, pencils, mice, and keyboards), excluding Apple’s 1-year warranty. Claims may take 3 to 45 working days, depending on circumstances.

Special Notes (Applies to Devices and Accessories)

• Products once sold are non-returnable. However, exchanges are possible under Nayon Telecom’s exchange policy. Replacements for different products are not allowed.
• Product variations due to sales region or production batch differences (such as fittings, display color, or packaging differences) are not covered under the warranty.
• Warranty-covered items will be repaired within the specified time. If a device cannot be repaired, it will be replaced.
• Replacement warranties can only be claimed once. All accessories, including the box and device (without scratches or damage), must be returned in their original condition.
• For some brands, customers must visit the official service centers to claim warranties, such as for Edifier products. If claimed through Nayon Telecom, additional time will be required.
• For products purchased via courier, any defects must be reported to customer support (+8801810023526) within 24 hours of delivery. The product must not be used before reporting the issue.
• When claiming defects for courier-purchased items, an unboxing video showing the opening of Nayon Telecom’s packaging and the device being powered on is required for verification.
• Warranty claims cannot be made after the warranty period has expired.
• Refunds, if applicable, will be processed within 3 working days via the chosen method (bank transfer/mobile banking).
• Nayon Telecom reserves the right to modify its policies at any time without prior notice.

To claim a warranty, please bring the invoice and warranty sticker to Nayon Telecom's customer care center.

By purchasing from Nayon Telecom, you confirm that you have read and agree to these terms and conditions.